Front Office Associate

About the role

The Front Office Associate is the first point of contact for guests at Golden Palace Hotel Yerevan. You will ensure a smooth and welcoming experience from arrival to departure, supporting the overall reputation of the hotel.

Key responsibilities

• Provide a warm, professional welcome to guests, handling check‑ins and check‑outs efficiently.
• Manage telephone inquiries, coordinate room reservations and respond to guest requests promptly.
• Maintain accurate guest records and handle billing or payment transactions.
• Collaborate with Housekeeping, Food & Beverage and Maintenance teams to guarantee seamless service delivery.
• Offer information about hotel facilities, services and local attractions.

Required profile

• Fluent in Armenian, English and Russian.
• Excellent communication skills and a customer‑centric attitude.
• Ability to multitask in a fast‑paced environment and maintain a professional appearance.
• Willingness to work rotating shifts, including night shifts.

Required skills

What we offer

• Competitive salary and benefits.
• Opportunities for career development and training within the hospitality sector.
• Dynamic work environment in a leading hotel in Yerevan.