Employee Experience & Continuous Improvement Analyst

About the role

The Employee Experience & Continuous Improvement Analyst will own the coordination, implementation, and continuous improvement of the Employee Experience programme for EMEA Customer Success, adapting five core pillars into a flexible regional framework.

Key responsibilities

• Own the annual EMEA Employee Experience roadmap and calendar across five programme pillars.
• Facilitate Voice of Employee mechanisms such as pulse surveys, focus groups, and journey checkpoints, and turn insights into action plans.
• Maintain recognition programmes and coordinate inclusive wellbeing, cultural, community, and social‑responsibility activities.
• Build and support a supervisor and manager ambassador network and provide managers with tools to improve employee experience.
• Partner with HR, OPEX, Training, and BI teams to integrate employee insights into organisational performance and Customer Experience outcomes.

Required profile

• Relevant education or practical experience in HR, psychology, business, communications, L&D or organisational development.
• 1‑2 years experience in employee experience, engagement, People Operations, L&D, internal communications or change management.
• Professional proficiency in English; additional European language skills are a plus.

Required skills

• Strong employee‑listening and facilitation practices.
• Programme coordination, organisation and prioritisation across concurrent initiatives.
• Data literacy, survey interpretation and concise management reporting.
• Working knowledge of Microsoft 365 and related survey/action‑tracking tools.
• Process improvement and structured problem‑solving abilities.

What we offer

• Private medical care, Multisport card, private life insurance, social fund, meal subsidies and product discounts.
• Comprehensive perks supporting employee comfort and professional development.