IT Senior Specialist

About the role

We are seeking an enthusiastic IT Senior Specialist to support an enterprise environment with Windows workstations and a wide range of business applications across multiple departments. The role involves investigating complex technical incidents, tracing problems across endpoints, networks, identity services, applications, and backend dependencies, and delivering resolutions.

Key responsibilities

• Analyze and resolve complex Windows, desktop, web, and network connectivity issues affecting employee productivity.
• Investigate application slowness, crashes, failed transactions, authentication failures, and service accessibility problems.
• Establish incident scope, reproduce symptoms, and isolate affected technical layers through structured testing.
• Examine Windows event logs, application logs, resource utilization, network connections, and browser diagnostics to develop troubleshooting hypotheses.
• Prepare actionable escalations with detailed logs, reproduction steps, and clear explanations of findings.
• Coordinate with infrastructure, network, security, database, application, and development teams while retaining ownership of communication and follow‑up.
• Install, configure, and deploy Windows operating systems and business applications using standardized images and endpoint management tools.
• Automate OS and application installation, configuration, updates, and routine support tasks using PowerShell and approved deployment tools.
• Review endpoint health, contribute to root‑cause analysis, and improve knowledge articles and preventive measures.

Required profile

• At least 3 years of hands‑on experience supporting users and business applications in an enterprise IT environment.
• Systematic, evidence‑based troubleshooting approach across multiple systems and technical teams.
• Strong Windows knowledge (services, processes, event logs, Group Policy, drivers, performance analysis).
• Fundamental networking knowledge (TCP/IP, DNS, DHCP, ports, VLANs, Wi‑Fi, VPNs, proxies, firewalls).
• Understanding of Active Directory, domain authentication, SSO, MFA, and access permissions.
• Experience with enterprise ticketing, remote support, endpoint management, and basic PowerShell scripting.
• Excellent communication skills to convey technical findings to specialist teams and business impact to employees.

Required skills

• Windows operating system administration
• PowerShell scripting
• Active Directory and Group Policy
• TCP/IP, DNS, DHCP, VPN, proxy configuration
• Endpoint management tools (Microsoft Intune, Configuration Manager)
• Windows Performance Monitor, Sysinternals, Wireshark
• Enterprise ticketing and remote support tools