Technical Support Engineer (DevOps Focus)
Scylla · Erevan
Job description
About the role
The Technical Support Engineer (DevOps Focus) will configure and troubleshoot our product to resolve customer technical issues. Acting as the main liaison between customers and internal teams, you will ensure smooth problem resolution in a complex networking environment.
Key responsibilities
- Reproduce customer environments and run diagnostic tests.
- Manage and address electronic support tickets efficiently.
- Liaise between the sales team, customer success team, and customers to properly address problems.
- Troubleshoot and configure both software and hardware components.
Required profile
- Minimum 2 years of experience in technical support.
- Customer‑service oriented with strong written and verbal communication skills.
- Ability to work effectively in complex networking environments.
Required skills
- Technical support and troubleshooting.
- Networking fundamentals.
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Scylla
Erevan