Operations Manager, Armenia

About the role

As the Operations Manager for Armenia, you will own the end‑to‑end operational performance of the market, ensuring strong courier supply, delivery performance and cost efficiency while supporting business growth.

Key responsibilities

• Lead the local Ops team, establishing clear ownership and driving performance across delivery, supply and cost efficiency.
• Manage courier supply through forecasting, onboarding, engagement and retention initiatives.
• Improve key metrics such as delivery time, utilization rate, logistics index, DT60 and cost per order.
• Collaborate with Commercial, Growth, Finance, Legal and Regional teams to align operational plans.
• Plan for weather disruptions, peak periods, special events and supply gaps using data‑driven insights.

Required profile

• Strong analytical and problem‑solving abilities with a data‑driven mindset.
• Proven experience leading a team in a fast‑moving environment.
• Ability to make decisions quickly while balancing growth, customer experience and profitability.
• Experience in operations, logistics, supply or marketplace environments.
• Fluent in Armenian and English.

What we offer

• Equity plan allowing you to own a piece of the company.
• Private health insurance.
• Monthly Glovo credit.
• Hybrid work model with two remote days per week and up to three weeks of location flexibility per year.
• Online therapy and wellbeing benefits.