Floor Supervisor

About the role

The Golden Palace Hotel in Yerevan is seeking a proactive Floor Supervisor to ensure an exceptional dining experience for guests. You will be the visible link between the front‑of‑house team and guests, maintaining high service standards and a welcoming atmosphere.

Key responsibilities

• Maintain a visible presence on the floor, greet guests, monitor table pacing and dining satisfaction.
• Train and onboard new front‑of‑house staff on menu knowledge, POS operation, service steps and safety procedures.
• Enforce brand service standards, sequence of service and presentation guidelines for food and drinks.
• Oversee dining‑room presentation, including tables, seating, lighting, music levels and side stations.
• Monitor hygiene, sanitation and safety practices in line with local food‑safety regulations.
• Assist the Food & Beverage manager with business and marketing plan development.
• Track inventory levels and order supplies as required.

Required profile

• Bachelor’s or Associate’s degree in Restaurant Management or Hospitality (preferred).
• Minimum 2 years of experience in hospitality or restaurant operations.
• Strong understanding of service steps and sequence.
• Excellent communication, leadership and problem‑solving abilities.
• Fluency in English and Russian.

Required skills

• POS system operation
• Inventory management